Shipping policy
Shipping Policy
Elevate Your Sleep — from our door to yours.
At Sleep Nice, we want your journey to better sleep to be as smooth as possible — from the moment you place your order to the moment your new sleep solution arrives at your doorstep.
Delivery Timeframes
We proudly ship worldwide.
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Standard Delivery (Worldwide) – Free on all orders — Estimated 7–10 business days.*
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Express Shipping (Worldwide) – Available for an additional fee — Estimated 4–7 business days*
*Delays in shipping can occur which may be out of our control. However we will try our best to ensure the product reaches you as soon as possible. Thank you.
Order Processing
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Orders are usually processed and shipped within 12–24 hours* after purchase.
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Orders placed after 5:00 PM EST will be processed the next business day.
*Delays can occur which may be out of our control. However we will try our best to ensure the product reaches you as soon as possible. Thank you.
Tracking Your Order
As soon as your order leaves our facility, you’ll receive an email with tracking information so you can follow your package’s journey in real time.
Multiple Items Handling
To get your items to you as quickly as possible, we may ship different products from separate locations if stock is held in multiple warehouses. Don’t worry — you’ll receive tracking details for each shipment.
When Packages Are Returned to Us
Your order may be returned if:
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The address provided is incorrect or incomplete
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Delivery is refused
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The order is unclaimed within the carrier’s holding period
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The recipient is unavailable or has moved
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Other issues beyond our control arise
If your package is returned for any reason, please reach out to our Customer Support team at sleepnicepillows@gmail.com. We’ll be happy to arrange re-delivery or discuss alternative solutions.
International Orders & Customs
International shipments may be subject to customs fees, duties, or taxes in your country. These costs are the responsibility of the customer and may vary based on your local regulations.
Delays & Service Interruptions
While we always strive to meet the estimated delivery times, delays can occur due to weather conditions, customs inspections, or carrier disruptions. We appreciate your patience and understanding.
Customer Support:
📧 Email: sleepnicepillows@gmail.com
Sleep Nice — Elevate Your Sleep.